Service Policy
Welcome to Dongguan Qingxi Town Mingxing Hardware Electronic Products Factory. Our commitment is to provide quality products and services to our customers. This Service Policy outlines the terms under which our services and products are provided to you.
1. Product Orders
- Order Acceptance: All orders are subject to acceptance by us. We may choose not to accept orders at our discretion, even after sending an order confirmation.
- Product Availability: All orders are subject to product availability. If a product is not available after you place an order, we will inform you by email and you will have the option to wait until the product is back in stock or to cancel your order.
2. Pricing and Payment
- Pricing: Prices for our products are subject to change without notice. All prices are listed in the appropriate currency and are inclusive of VAT, where applicable.
- Payment Methods: We accept various payment methods, including credit cards, debit cards, and other online payment methods. Full payment must be received before any goods are dispatched.
3. Shipping and Delivery
- Shipping Costs: Shipping costs will be added to your order and displayed at checkout, based on the size, weight, and destination of your order.
- Delivery Estimates: While we strive to deliver goods within the estimated timeframe, delays are occasionally inevitable due to unforeseen factors. We shall not be liable for any delay or failure to deliver the products within estimated timescales.
4. Returns and Refunds
- Return Policy: We accept returns within 30 days of receipt, provided the items are unused, in their original packaging, and with all tags attached. Exceptions may apply for certain types of products.
- Refunds: Upon receipt of items, the refund or exchange will be processed within a certain number of days. Refunds will be issued to the original payment method.
5. Product Warranty
- Warranty Period: We offer a warranty on our products to be free from manufacturing defects for a period of 12 months from the date of purchase.
- Exclusions: The warranty does not cover damages arising from accidents, misuse, or regular wear and tear.
6. Limitation of Liability We shall not be liable for any indirect, special, consequential, or punitive damages including but not limited to loss of use, loss of profits, or loss of data whether in an action in contract or tort arising from your use or inability to use our products or services.
7. Modifications to the Service Policy We reserve the right to make changes to this Service Policy at any time. Your continued use of our services and products following the posting of changes will mean that you accept and agree to the changes.
8. Contact Information For any questions or concerns regarding this Service Policy or our products, please contact our customer service team.
